Thank you for your order. The employees of Memphis Equipment Company consider it a privilege to service your order and to provide you with the best service possible. We ask that you please follow our company policy concerning returned goods.
1.) The return of any item must first be approved by a representative of Memphis Equipment Company.
2.) A copy of the invoice or packing slip must accompany any shipment containing returned goods.
3.) An explanation as to the reason an item is being returned must be written or attached to the copy of the invoice accompanying the shipment. Also who authorized the return and date.
4.) Memphis Equipment Company reserves the right to charge a 15% restocking fee on any item returned without prior approval from our representative or on all returned goods shipments resulting from errors in which Memphis Equipment Company is not at fault.
5.) All returned goods shipment are to be freight prepaid
Adherence to the above procedures will facilitate the insurance of any credit due or the shipment of a replacement parts.
MEMPHIS EQUIPMENT COMPANY
Claims for damages in transit are to be filed at once with the carrier. Shortage claims must be made within 5 days after receipt of goods.